Retail Team Leader: Drive Sales & Service

T-Mobile; Glendale (AZ); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Family Building Benefits

Back-Up Care

Tuition Assistance

Job summary

T-Mobile is seeking a Store Leader to guide a retail team in delivering exceptional customer service and achieving sales targets. You will coach staff, ensure product knowledge, and manage day-to-day operations, including merchandising and store standards.

Ideal candidates bring strong leadership, customer service experience in retail, and the ability to drive performance through coaching and process improvement. This full-time role offers competitive pay and a comprehensive benefits package.

Qualifications

• High School Diploma/GED (Required).
• 1 year customer service and/or sales experience, retail environment (Preferred).
• Knowledge, Skills and Abilities include leadership, coaching, customer service, and product knowledge.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.

Skills

Sales

Customer Service

Leadership

Coaching

Communication

Team Building

Change Agility

Development

Performance Monitoring

Product Knowledge

Customer Engagement

Schedule Management

Problem Solving

Staff Training

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Store Leader to guide a retail team in delivering exceptional customer service and achieving sales targets. You will coach staff, ensure product knowledge, and manage day-to-day operations, including merchandising and store standards.

Ideal candidates bring strong leadership, customer service experience in retail, and the ability to drive performance through coaching and process improvement. This full-time role offers competitive pay and a comprehensive benefits package.