Retail Team Lead & Coach — Elevate Sales & Service

T-MOBILE USA, Inc.

Myrtle Beach (SC)

On-site

USD 43,000 - 76,000

Full time

8 days ago

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Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Health/dental/vision insurance

Job summary

T-Mobile USA, Inc. is seeking a store leadership professional to guide the retail team in delivering customer-focused service and driving sales outcomes. The role emphasizes coaching, training, and operational management to meet customer needs and store targets.

Responsibilities include coaching staff, managing store operations, and ensuring adherence to merchandising and procedures. The position is based in a retail location with full-time hours and benefits.

Qualifications

High School Diploma or GED required.
1 year customer service and/or sales experience in retail environment preferred.

Responsibilities

Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
Monitor and control store expenses, discounting, and credits to support financial objectives.
Oversee customer wait times and ensure customer needs are met through effective team coordination.
Stay current on products, services, and leadership practices to serve as an expert resource for the team.
Also responsible for other duties/projects as assigned by business management as needed.