Retail Team Leader: Drive Sales & Customer Experience

T-Mobile

Hannibal (MO)

On-site

USD 43,000 - 100,000

Full time

5 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Transit discounts

Mobile discounts

Job summary

T-Mobile USA, Inc. is seeking a Store Leadership role to guide the retail team in delivering customer-focused service and sales outcomes.

You will coach and train staff, manage operations, and ensure store standards while driving performance and customer satisfaction. The role reports to store leadership, emphasizes product knowledge and adherence to retail procedures, and offers competitive base pay with incentive opportunities through monthly or quarterly rewards and a comprehensive benefits

Qualifications

High School Diploma or GED required.
1 year customer service and/or sales experience in retail preferred.
Knowledge of product lines and sales procedures to drive performance.

Responsibilities

Lead and develop retail team members to achieve sales targets and deliver customer service excellence
Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
Monitor and control store expenses, discounting, and credits to support financial objectives
Oversee customer wait times and ensure customer needs are met through effective team coordination
Stay current on products, services, and leadership practices to serve as an expert resource for the team
Also responsible for other duties/projects as assigned by business management as needed