Retail Team Leader - Elevate Sales & Service

T-MOBILE USA, Inc.; Richmond (VA); Presencial; USD 43.000 - 101.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Parental leave

Family building benefits

Back-up care

Descripción de la vacante

T-Mobile USA, Inc. is seeking a Retail Team Leader to support store leadership in delivering customer-focused service and sales outcomes.

You will coach and guide the retail team to meet customer needs through training, leadership, and operational management, impacting customer experience and store performance. The role emphasizes maintaining store standards, product knowledge, and adherence to retail procedures to drive performance, with success measured by sales targets, customer satisfaction,

Formación

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in a retail setting preferred.
• Legally authorized to work in the United States.

Responsabilidades

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Conocimientos

Leadership

Coaching

Sales

Customer service

Communication

Team development

Product knowledge

Educación

High School Diploma

Descripción del empleo

T-Mobile USA, Inc. is seeking a Retail Team Leader to support store leadership in delivering customer-focused service and sales outcomes.

You will coach and guide the retail team to meet customer needs through training, leadership, and operational management, impacting customer experience and store performance. The role emphasizes maintaining store standards, product knowledge, and adherence to retail procedures to drive performance, with success measured by sales targets, customer satisfaction,