Retail Team Leader: Elevate Customer Experience & Sales

United Wireless; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Job summary

United Wireless is seeking a Retail Associate Manager to work with the Store Manager to lead and develop the store team, drive customer loyalty, and support Sales Representatives in achieving success.

You will foster a customer-first culture by instilling our core values in every team member, ensuring every customer’s experience is seamless, confident, and solutions oriented while overseeing merchandising, operations, and store systems.

Qualifications

• Applicants must be at least 18 years old, authorized to work in the United States, and have a high school diploma, GED, or equivalent.
• Reliable transportation and a flexible schedule are required to meet the needs of the role.
• Candidates should have 1–2 years of customer service and/or sales experience, preferably in a retail environment.
• The position also requires the ability to stand for long periods and perform physical tasks as needed.
• We are committed to fostering an inclusive workplace, and reasonable accommodations can be provided to support individuals with disabilities in performing essential job functions.

Responsibilities

• Coaches Sales Representatives to improve customer interactions and performance while managing customer wait times for a smooth in-store experience.
• Stays informed on products, services, and leadership practices to guide the team effectively.
• Supports store maintenance, visual merchandising, and retail procedures, ensuring the team uses store systems and communications efficiently.
• Drives financial results by monitoring performance indicators, controlling expenses, and managing discounts—upholding United Wireless policies and procedures.

Skills

Customer service

Sales

Education

High school diploma / GED

Job description

United Wireless is seeking a Retail Associate Manager to work with the Store Manager to lead and develop the store team, drive customer loyalty, and support Sales Representatives in achieving success.

You will foster a customer-first culture by instilling our core values in every team member, ensuring every customer’s experience is seamless, confident, and solutions oriented while overseeing merchandising, operations, and store systems.