Retail Associate Manager - Lead, Coach & Customer Focus

United Wireless; Eau Claire (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Job summary

United Wireless is seeking a Retail Associate Manager to work alongside the Store Manager, developing the store team and promoting a customer-first culture. You will ensure a seamless, confident, and solutions-oriented customer experience while supporting sales representatives to achieve success.

You will coach staff on product knowledge, service quality, and store procedures, while contributing to merchandising, operations, and the achievement of financial targets.

Qualifications

• Must have a high school diploma, GED, or equivalent.
• 1–2 years of customer service and/or sales experience, preferably in retail.
• Ability to stand for long periods and perform physical tasks as needed.

Responsibilities

• Coach Sales Representatives to improve customer interactions and performance while managing customer wait times for a smooth in-store experience.
• Stay informed on products, services, and leadership practices to guide the team effectively.
• Support store maintenance, visual merchandising, and retail procedures, ensuring efficient use of store systems and communications.
• Drive financial results by monitoring performance indicators, controlling expenses, and managing discounts, all while upholding United Wireless policies and procedures.

Skills

Customer service

Sales experience

Leadership

Communication

Education

High school diploma, GED, or equivalent

Job description

United Wireless is seeking a Retail Associate Manager to work alongside the Store Manager, developing the store team and promoting a customer-first culture. You will ensure a seamless, confident, and solutions-oriented customer experience while supporting sales representatives to achieve success.

You will coach staff on product knowledge, service quality, and store procedures, while contributing to merchandising, operations, and the achievement of financial targets.