Retail Team Lead & Customer Experience Coach

United Wireless; Joliet (IL); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Descripción de la vacante

United Wireless in Joliet, IL is seeking a Retail Associate Manager to partner with the Store Manager to lead the store team, develop staff, and foster a customer-first culture that builds loyalty and drives results.

You will coach Sales Representatives, monitor performance, manage store operations, and ensure a seamless in-store experience while upholding company policies and procedures.

Formación

• 1–2 years of customer service and/or sales experience, preferably in retail.
• High school diploma, GED, or equivalent.
• Ability to stand for long periods and perform physical tasks as needed.

Responsabilidades

• Coach Sales Representatives to improve customer interactions and performance.
• Manage customer wait times for a smooth in-store experience.
• Guide the team in products, services and leadership practices.
• Support store maintenance, visual merchandising, and retail procedures.
• Drive financial results by monitoring performance indicators, controlling expenses, and managing discounts.

Conocimientos

Customer service

Sales

Educación

High School Diploma

Descripción del empleo

United Wireless in Joliet, IL is seeking a Retail Associate Manager to partner with the Store Manager to lead the store team, develop staff, and foster a customer-first culture that builds loyalty and drives results.

You will coach Sales Representatives, monitor performance, manage store operations, and ensure a seamless in-store experience while upholding company policies and procedures.