Retail Assistant Manager: Lead, Coach & Customer-Focused Team

United Wireless Communications, Inc.; Sebring (FL); On-site; USD 2,066,000 - 3,168,000; Full time

Benefits offered by this job

Health, Dental, and Vision

STD, LTD & Life Insurance

Paid Time Off (PTO)

Employee Phone Discount on Service

Additional T-Mobile Perks

Job summary

United Wireless Communications, Inc. is hiring for a Store Team Lead to work closely with the Store Manager to coach and develop the store team, drive customer loyalty, and deliver a seamless, solutions-oriented experience.

The role focuses on supporting Sales Representatives, maintaining a clean retail environment, and driving KPI-based performance while upholding company policies. This full-time position includes benefits and opportunities for growth.

Qualifications

• 1-2 years of customer service and/or sales experience, preferably in retail.
• Ability to stand for extended periods and perform physical tasks.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times to ensure a smooth in-store experience.
• Stay up to date on products, services, and leadership best practices.
• Provide guidance and support to team on sales and customer service strategies.
• Support store maintenance and ensure a clean, organized retail environment.
• Oversee visual merchandising and ensure displays meet company standards.
• Ensure compliance with retail procedures and operational guidelines.
• Help team members effectively use store systems, tools, and communications.
• Drive financial performance by monitoring KPIs.
• Assist in controlling store expenses and managing discounts appropriately.
• Uphold and enforce United Wireless policies and procedures.
• Contribute to achieving store sales, operational, and customer satisfaction goals.

Skills

Customer service

Sales

Leadership

Team development

Customer-first mindset

Problem solving

Education

High school diploma/GED

Job description

United Wireless Communications, Inc. is hiring for a Store Team Lead to work closely with the Store Manager to coach and develop the store team, drive customer loyalty, and deliver a seamless, solutions-oriented experience.

The role focuses on supporting Sales Representatives, maintaining a clean retail environment, and driving KPI-based performance while upholding company policies. This full-time position includes benefits and opportunities for growth.