Retail Team Lead - Customer-Centric Sales Coach

United Wireless Communications, Inc.; Charlottesville (VA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health, Dental, and Vision

STD, LTD & Life Insurance

Paid Time Off (PTO)

Employee Phone Discount on Service

Additional T-Mobile Perks

Job summary

United Wireless Communications, Inc. seeks a Store Leader to work closely with the Store Manager. You will help develop the store team, foster a customer-first culture, and support sales representatives in achieving performance goals.

You will promote core values, ensure a seamless customer experience, and lead by example to maintain a high-performing team environment. This role participates in store operations and aligns with company policies.

Qualifications

• 1-2 Years of customer service and/or sales experience, preferably in a retail environment.
• Passion for helping customers and providing excellent service.
• Ability to stand for extended periods and perform physical tasks as needed.
• Flexible schedule required for Full-Time employees.
• Must be at least 18 years old.
• Must be authorized to work in the United States.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times to ensure a smooth and efficient in-store experience.
• Stay up to date on products, services, and leadership with best practices.
• Provide guidance and support to team members on sales and customer service strategies.
• Support store maintenance and ensure a clean, organized retail environment.
• Oversee visual merchandising and ensure displays meet company standards.
• Ensure compliance with retail procedures and operational guidelines.
• Help team members effectively use store systems, tools, and communications.
• Drive financial performance by monitoring key performance indicators (KPIs).
• Assist in controlling store expenses and managing discounts appropriately.
• Uphold and enforce United Wireless policies and procedures.
• Contribute to achieving store sales, operational, and customer satisfaction goals.

Skills

Customer service

Sales

Leadership

Retail operations

Education

High school diploma

GED

Job description

United Wireless Communications, Inc. seeks a Store Leader to work closely with the Store Manager. You will help develop the store team, foster a customer-first culture, and support sales representatives in achieving performance goals.

You will promote core values, ensure a seamless customer experience, and lead by example to maintain a high-performing team environment. This role participates in store operations and aligns with company policies.