Retail Assistant Manager: Lead Sales & Team Excellence

United Wireless; La Plata (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, and Vision

PTO

Employee Phone Discount

T-Mobile Perks

Job summary

United Wireless is seeking an in-store leader to work closely with the Store Manager to develop the team and drive customer-focused service. You will coach Sales Representatives, manage in-store flow, and ensure displays and procedures meet company standards.

The role emphasizes leadership, training, and a strong emphasis on achieving sales and customer satisfaction goals within a fast-paced retail environment.

Qualifications

• High school diploma or GED required.
• 1-2 years of customer service or sales experience.
• Reliable transportation and ability to stand for extended periods.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times to ensure a smooth and efficient in-store experience.
• Stay up to date on products, services, and leadership best practices.
• Provide guidance and support to team members on sales and customer service strategies.
• Support store maintenance and ensure a clean, organized retail environment.
• Oversee visual merchandising and ensure displays meet company standards.
• Ensure compliance with retail procedures and operational guidelines.
• Help team members effectively use store systems, tools, and communications.
• Drive financial performance by monitoring KPIs.
• Assist in controlling store expenses and managing discounts appropriately.
• Uphold and enforce United Wireless policies and procedures.
• Contribute to achieving store sales, operational, and customer satisfaction goals.
• Other duties as assigned.

Skills

Customer service

Sales experience

Team leadership

Communication

Education

High school diploma

Tools

POS systems

Job description

United Wireless is seeking an in-store leader to work closely with the Store Manager to develop the team and drive customer-focused service. You will coach Sales Representatives, manage in-store flow, and ensure displays and procedures meet company standards.

The role emphasizes leadership, training, and a strong emphasis on achieving sales and customer satisfaction goals within a fast-paced retail environment.