Retail Assistant Manager: Lead Team, Elevate Service

United Wireless Communications, Inc.; Marshfield (WI); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, and Vision

STD, LTD & Life Insurance

Paid Time Off (PTO)

Employee Phone Discount on Service

Additional T-Mobile Perks

Job summary

United Wireless Communications, Inc. is seeking a Store Leader to work closely with the Store Manager to develop the store team and drive customer loyalty. You will support Sales Representatives in achieving performance goals while upholding our core values and a customer-first approach.

The role emphasizes coaching, high standards of service, and a strong focus on metrics to improve the in-store experience for customers and the overall store performance.

Qualifications

• Minimum 18 years old.
• Authorized to work in the United States.
• 1-2 years of customer service or sales experience preferred in retail.
• Reliable transportation required.
• Flexible schedule for full-time roles.
• No prior experience required.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times for a smooth in-store experience.
• Stay updated on products, services, and leadership best practices.
• Provide guidance on sales and customer service strategies.
• Ensure a clean, organized retail environment and effective merchandising.
• Oversee KPIs and financial performance.
• Support store procedures and policy compliance.
• Assist team with store systems and communications.

Skills

Customer service

Team leadership

Coaching

Sales outcomes

Communication

Education

High school diploma or GED

Tools

POS systems

Store systems

Job description

United Wireless Communications, Inc. is seeking a Store Leader to work closely with the Store Manager to develop the store team and drive customer loyalty. You will support Sales Representatives in achieving performance goals while upholding our core values and a customer-first approach.

The role emphasizes coaching, high standards of service, and a strong focus on metrics to improve the in-store experience for customers and the overall store performance.