Retail Team Leader: Elevate Customer Experience

LOFT Outlet; Nags Head (NC); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Advancement opportunities

Job summary

LOFT Outlet at Tanger Outlets, Nags Head, NC is seeking an Assistant Manager to support customer experiences and cultivate a strong store culture with associates. You will lead on the sales floor, model brand behaviors, coach teams, and contribute to inclusive, results-driven operations.

The role requires 1+ year of retail management, hospitality mindset, POS proficiency, and strong business sense. Competitive benefits and opportunities for advancement are offered.

Qualifications

• 1+ year retail management experience.
• Hospitable customer interactions and team leadership.
• Technically proficient; able to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Act as a leader on the sales floor, modeling brand behaviors.
• Inspire, educate, and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.

Skills

Retail management

Customer service

Leadership

POS system

Hospitality mindset

Job description

LOFT Outlet at Tanger Outlets, Nags Head, NC is seeking an Assistant Manager to support customer experiences and cultivate a strong store culture with associates. You will lead on the sales floor, model brand behaviors, coach teams, and contribute to inclusive, results-driven operations.

The role requires 1+ year of retail management, hospitality mindset, POS proficiency, and strong business sense. Competitive benefits and opportunities for advancement are offered.