Store Manager - Lead Team, Delight Customers, Drive Growth

LOFT; Nags Head (NC); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Monthly bonuses

Employee discounts

Career development

Community partnerships

Job summary

LOFT is seeking a Store Manager in Nags Head, NC to lead customer and associate experiences in-store. You will drive profitability by focusing on customer service, operations, visuals, and community engagement, while coaching a team to reach its full potential.

The role emphasizes hospitality, strong leadership, and a data-driven approach to budgeting and payroll, with opportunities for monthly bonuses and career advancement within LOFT brands.

Qualifications

• 2+ years retail Store Manager or service industry experience preferred.
• Hospitality mindset when engaging with customers and associates.
• Strong people management skills and talent development ability.
• Effective leadership, interpersonal and communication skills.
• Technology proficient and able to operate a POS system.
• Strong business acumen to develop strategies and drive results.
• Action-oriented mindset with ability to organize, delegate, and prioritize.

Responsibilities

• Lead customer and associate experiences to deliver exceptional store performance.
• Coach and develop associates to uphold brand behaviors and service standards.
• Utilize technology to provide seamless omnichannel shopping experiences.
• Hire and build a strong store team through training and coaching.
• Create an inclusive store environment where everyone feels welcome.
• Develop strong operational dynamics to achieve store goals.
• Promote in-store community events and partnerships.
• Oversee store profitability, budgeting, and payroll with reporting tools.
• Analyze reports to plan short and long-term retail actions.
• Manage day-to-day operations including opening and closing.

Skills

People management

Hospitality mindset

Leadership

Communication

Customer service

Tools

POS system

Job description

LOFT is seeking a Store Manager in Nags Head, NC to lead customer and associate experiences in-store. You will drive profitability by focusing on customer service, operations, visuals, and community engagement, while coaching a team to reach its full potential.

The role emphasizes hospitality, strong leadership, and a data-driven approach to budgeting and payroll, with opportunities for monthly bonuses and career advancement within LOFT brands.