Retail Team Leader: Coach, Sell, Grow Together

T-Mobile; Sylacauga (AL); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Stock options/stock grants

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental family leave

Discounts

Job summary

T-Mobile is seeking a Retail Team Lead to guide a store team in delivering exceptional customer service and sales results. You will coach staff, manage operations, and ensure store standards while driving performance and customer satisfaction.

Responsibilities include coaching on product knowledge, visual merchandising, and process adherence, with a focus on optimizing the customer experience and store profitability. Excellent communication and leadership skills are required.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED

1 year customer service/sales experience in retail

Job description

T-Mobile is seeking a Retail Team Lead to guide a store team in delivering exceptional customer service and sales results. You will coach staff, manage operations, and ensure store standards while driving performance and customer satisfaction.

Responsibilities include coaching on product knowledge, visual merchandising, and process adherence, with a focus on optimizing the customer experience and store profitability. Excellent communication and leadership skills are required.