Retail Team Leader: Drive Sales & Customer Excellence

T-MOBILE USA, Inc.; Hannibal (MO); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Health insurance

Dental insurance

Vision insurance

Mobile service discounts

Transit programs

Job summary

T-Mobile USA, Inc. is seeking a store leader to guide the retail team in delivering exceptional customer service and achieving sales goals. This role emphasizes coaching, training, product knowledge, and adherence to retail procedures to drive performance and customer satisfaction.

Successful candidates will coach staff, manage store operations, and stay updated on products and leadership practices to support the team and contribute to the store's financial success.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail preferred.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Coaching

Communication

Customer Service

Leadership

Sales

Team Coaching

Product Knowledge

Sales Performance Coaching

Talent Development

Engaging People

Escalation Resolution

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a store leader to guide the retail team in delivering exceptional customer service and achieving sales goals. This role emphasizes coaching, training, product knowledge, and adherence to retail procedures to drive performance and customer satisfaction.

Successful candidates will coach staff, manage store operations, and stay updated on products and leadership practices to support the team and contribute to the store's financial success.