Retail Team Leader & Sales Growth Coach

T-Mobile; Green Acres (NY); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Employee stock grants

Paid time off

Job summary

T-Mobile is seeking a Retail Leader to coach and guide the team in delivering top customer service and achieving sales targets. You will drive coaching, training, and operational excellence while upholding store standards and product knowledge.

This role emphasizes coaching, leadership, and performance management to improve customer experience and store results. Experience in retail sales and a strong service mindset are essential.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail preferred.
• Demonstrated leadership and coaching abilities.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Leadership

Coaching

Sales

Customer Service

Communication

Team Development

Product Knowledge

Change Agility

Change Management Coaching

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Retail Leader to coach and guide the team in delivering top customer service and achieving sales targets. You will drive coaching, training, and operational excellence while upholding store standards and product knowledge.

This role emphasizes coaching, leadership, and performance management to improve customer experience and store results. Experience in retail sales and a strong service mindset are essential.