Retail Team Leader: Drive Service & Sales Growth

T-MOBILE USA, Inc.; Columbus (GA); On-site; USD 44,000 - 101,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Store Team Leader to support store leadership in developing a retail team focused on customer service and sales outcomes. You will coach, train, and manage operations to meet customer needs while maintaining store standards and product knowledge.

The role measures success by sales targets, customer satisfaction, and efficiency, with opportunities for growth and competitive benefits in a dynamic retail environment.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Store Team Leader to support store leadership in developing a retail team focused on customer service and sales outcomes. You will coach, train, and manage operations to meet customer needs while maintaining store standards and product knowledge.

The role measures success by sales targets, customer satisfaction, and efficiency, with opportunities for growth and competitive benefits in a dynamic retail environment.