Retail Team Leader & Customer Experience Coach

T-MOBILE USA, Inc.; Cairo (GA); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock plan

Paid time off

Holiday pay

Parental leave

Job summary

T-Mobile USA, Inc. is seeking a store leadership professional to develop and guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage operations to meet customer needs and drive performance.

The role emphasizes product knowledge, sales targets, and maintaining store standards to contribute to the store's financial success and overall customer experience. Travel is not required for this position.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service and/or sales experience in retail is preferred.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a store leadership professional to develop and guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage operations to meet customer needs and drive performance.

The role emphasizes product knowledge, sales targets, and maintaining store standards to contribute to the store's financial success and overall customer experience. Travel is not required for this position.