Retail Team Lead: Sales, Service & Coaching

T-MOBILE USA, Inc.

Hammond (LA)

On-site

USD 43,000 - 101,000

Full time

4 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is seeking a store leadership role to guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage operations to meet targets and ensure excellent customer experiences.

The role emphasizes product knowledge, adherence to retail procedures, and leadership practices to drive performance and overall store success. Regular incentives and comprehensive benefits support growth.

Qualifications

High School Diploma or GED is required.
1 year of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
Monitor and control store expenses, discounting, and credits to support financial objectives.
Oversee customer wait times and ensure customer needs are met through effective team coordination.
Stay current on products, services, and leadership practices to serve as an expert resource for the team.
Also responsible for other duties/projects as assigned by business management as needed.