Retail Team Leader: Sales & Customer Service Coach

T-MOBILE USA, Inc.; Hays (KS); On-site; USD 60,000 - 101,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Store Team Leader to guide a retail team in delivering outstanding customer service and achieving sales targets. You will coach staff, ensure product knowledge, and maintain store standards to drive performance across daily operations.

In this role you will manage coaching and training, monitor customer wait times, and coordinate with leadership to optimize merchandising and store practices, contributing to the location's financial success.

Qualifications

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment (Preferred)

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Coaching

Leadership

Sales

Customer Service

Communication

Team Coaching

Change Agility

Problem Solving

Product Knowledge

Guest Engagement

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Store Team Leader to guide a retail team in delivering outstanding customer service and achieving sales targets. You will coach staff, ensure product knowledge, and maintain store standards to drive performance across daily operations.

In this role you will manage coaching and training, monitor customer wait times, and coordinate with leadership to optimize merchandising and store practices, contributing to the location's financial success.