Retail Team Lead & Customer Experience Coach

T-MOBILE USA, Inc.; Plymouth (MN); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Flexible spending account

Job summary

T-Mobile USA, Inc. is seeking a retail team leader to develop and guide the store team in delivering exceptional customer service and achieving sales outcomes. The role emphasizes coaching, training, product knowledge, and operational management to drive performance.

Responsibilities include leading staff to hit sales targets, maintaining store standards, and ensuring efficient store operations. Strong communication and leadership skills are essential for success.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or retail sales experience preferred.

Responsibilities

• Lead and develop retail team to meet sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to improve performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and environment standards.
• Monitor store expenses, discounts, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through team coordination.
• Stay current on products, services, and leadership practices to guide the team.

Skills

Coaching

Leadership

Customer Service

Sales

Product Knowledge

Communication

Team Coaching

Sales Performance Coaching

Change Agility

Change Management Coaching

Customer Engagement

Education

High School Diploma/GED

Tools

Plan-o-gram

Visual Merchandising

Job description

T-Mobile USA, Inc. is seeking a retail team leader to develop and guide the store team in delivering exceptional customer service and achieving sales outcomes. The role emphasizes coaching, training, product knowledge, and operational management to drive performance.

Responsibilities include leading staff to hit sales targets, maintaining store standards, and ensuring efficient store operations. Strong communication and leadership skills are essential for success.