Retail Team Leader & Customer-First Coach

T-Mobile US Inc.; Arnold (MO); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid time off

Stock grants

Job summary

T-Mobile USA, Inc. is seeking a Store Leader to coach and develop the retail team to meet sales and service goals. You will drive customer focus, product knowledge, and adherence to store procedures to improve performance and profitability.

Responsibilities include leading staff, coaching on product knowledge, managing visual merchandising and store operations, and ensuring exceptional customer experiences while controlling costs. Must be able to work with others in a fast-paced environment.

Qualifications

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment (Preferred)

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Leadership

Coaching

Customer Service

Sales

Product Knowledge

Communication

Team Development

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Store Leader to coach and develop the retail team to meet sales and service goals. You will drive customer focus, product knowledge, and adherence to store procedures to improve performance and profitability.

Responsibilities include leading staff, coaching on product knowledge, managing visual merchandising and store operations, and ensuring exceptional customer experiences while controlling costs. Must be able to work with others in a fast-paced environment.