Retail Store Leader: Growth, Training & Customer Experience

T-Mobile; Asheville (NC); On-site; USD 55,000 - 133,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Retail Store Manager to oversee all store operations, drive sales, and coach staff toward exceptional customer experiences.

The role includes hiring, scheduling, training, and ensuring brand standards across marketing and loss prevention to optimize performance. Strong leadership and retail management experience are preferred, with a focus on customer satisfaction and operational efficiency.

Qualifications

• High School Diploma/GED (Required).
• 2-4 years Management experience in retail sales (Preferred).
• 2-4 years Sales & sales management experience (Preferred).

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule.
• Resolve customer issues to enhance the customer experience and align with brand expectations.
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success.
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Leadership

Coaching

Customer service

Training

Scheduling

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Store Manager to oversee all store operations, drive sales, and coach staff toward exceptional customer experiences.

The role includes hiring, scheduling, training, and ensuring brand standards across marketing and loss prevention to optimize performance. Strong leadership and retail management experience are preferred, with a focus on customer satisfaction and operational efficiency.