Retail Team Lead — Customer Experience & Ops

T-MOBILE USA, Inc.; Ada (OK); On-site; USD 58,000 - 101,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) and stock programs

Paid time off and holidays

Employee discounts

Job summary

T-Mobile USA, Inc. is seeking a Store Leader to coach Mobile Experts, uphold the Loving Our Customers standard, and drive exceptional in-store experiences. You will orient staff, ensure customer needs are met, and model energy, empathy, and product knowledge every shift.

You will manage team performance against monthly metrics, maintain store visuals, train on policies, and collaborate across departments to control expenses while delivering financial results and growth opportunities.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service or sales experience in a retail environment preferred.
• Strong communication and leadership abilities.
• Knowledge of store operations and procedures helpful.

Responsibilities

• Orient Mobile Experts to the Loving Our Customers standard and ensure customer needs are met.
• Observe and provide feedback on staff-customer interactions for training and coaching.
• Effectively manage customer wait times and stay current on products, services and promotions.
• Lead by example, maintain store visuals, and help meet monthly performance targets.

Skills

Communication

Leadership

Store Operations

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Store Leader to coach Mobile Experts, uphold the Loving Our Customers standard, and drive exceptional in-store experiences. You will orient staff, ensure customer needs are met, and model energy, empathy, and product knowledge every shift.

You will manage team performance against monthly metrics, maintain store visuals, train on policies, and collaborate across departments to control expenses while delivering financial results and growth opportunities.