Retail Team Lead - Customer Experience & Growth

T-Mobile; Arlington (VA); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Paid time off

Stock grants

Employee stock purchase plan

Paid holidays

Job summary

T-Mobile US, Inc. in Arlington, VA, is seeking a Retail Associate Manager to partner with the Store Manager and guide the store team toward Mobile Expert success and a premier customer experience.

You will coach and train Mobile Experts, ensure readiness with products and promotions, and manage store operations to meet financial goals while maintaining a welcoming store environment. The role requires a high school diploma and at least 1 year of customer service or sales experience in retail,

Qualifications

• High School Diploma/GED required.
• 1 year customer service and/or sales experience, retail environment preferred.

Responsibilities

• Infuse Mobile Experts with passion for customer love and ensure all customer needs are met; observe interactions and provide feedback for training and coaching.
• Lead by example, stay updated on products and services, ensure team meets monthly success measurements, maintain store environment, and manage store expenses and discounts.

Skills

Customer service

Sales experience

Education

High School Diploma/GED

Job description

T-Mobile US, Inc. in Arlington, VA, is seeking a Retail Associate Manager to partner with the Store Manager and guide the store team toward Mobile Expert success and a premier customer experience.

You will coach and train Mobile Experts, ensure readiness with products and promotions, and manage store operations to meet financial goals while maintaining a welcoming store environment. The role requires a high school diploma and at least 1 year of customer service or sales experience in retail,