Retail Team Leader — Coaching, Sales & Service

T-Mobile; Glendale (WI); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Back-up care

Transit programs

Mobile service discounts

Home internet discounts

Job summary

T-Mobile USA, Inc. is seeking a store leadership role based in Wisconsin to guide the retail team in delivering outstanding customer service and achieving sales targets. You will coach staff, manage store operations, and ensure adherence to merchandising standards while driving financial performance.

The role emphasizes product knowledge, leadership development, and cross-functional collaboration, with incentives and a comprehensive benefits package supporting work-life balance.

Qualifications

• High School Diploma/GED required.
• 1 year customer service and/or sales experience, retail environment (Preferred)

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Leadership

Coaching

Communication

Customer Service

Sales

Product Knowledge

Change Agility

Change Management

Team Coaching

Talent Development

Customer Engagement

Sales Performance Coaching

Engaging People

Escalation Resolution

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a store leadership role based in Wisconsin to guide the retail team in delivering outstanding customer service and achieving sales targets. You will coach staff, manage store operations, and ensure adherence to merchandising standards while driving financial performance.

The role emphasizes product knowledge, leadership development, and cross-functional collaboration, with incentives and a comprehensive benefits package supporting work-life balance.