Retail Team Lead - Coaching, Sales & Service

T-MOBILE USA, Inc.; Columbia (SC); On-site; USD 58,000 - 101,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and paid holidays

Parental and family leave

Job summary

T-Mobile USA, Inc. is seeking a Retail Team Lead to guide the store's sales and service efforts. You will coach staff, develop product knowledge, and ensure exceptional customer experiences while maintaining store standards.

The role focuses on achieving sales targets, optimizing operations, and delivering value through effective leadership, training, and change-ready practices. Regular incentives apply, with comprehensive benefits and opportunities for growth within the retailer network.

Qualifications

• High School Diploma/GED required.
• 1 year of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Leadership

Coaching

Communication

Customer Service

Sales

Product Knowledge

Sales Performance Coaching

Team Coaching

Talent Development

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Team Lead to guide the store's sales and service efforts. You will coach staff, develop product knowledge, and ensure exceptional customer experiences while maintaining store standards.

The role focuses on achieving sales targets, optimizing operations, and delivering value through effective leadership, training, and change-ready practices. Regular incentives apply, with comprehensive benefits and opportunities for growth within the retailer network.