Retail Team Lead: Coaching for Sales & Service

T-MOBILE USA, Inc.; Washington; On-site; USD 58,000 - 101,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k) with company match

Health insurance

Paid time off and holidays

Discounts on mobile service

Job summary

T-Mobile USA, Inc. is seeking a store leadership role to guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage operations to drive performance and maintain store standards.

Success is measured by sales targets, customer satisfaction, and operational efficiency. The role supports store leadership and contributes to overall store financial and operational success in Washington.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service and/or sales experience in retail preferred.

Responsibilities

• Lead and develop retail team to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounts, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Other duties as assigned by business management.

Skills

Leadership

Coaching

Sales

Customer Service

Communication

Product Knowledge

Change Management Coaching

Team Coaching

Change Agility

Engaging People

Customer Engagement

Sales Performance Coaching

Talent Development

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a store leadership role to guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage operations to drive performance and maintain store standards.

Success is measured by sales targets, customer satisfaction, and operational efficiency. The role supports store leadership and contributes to overall store financial and operational success in Washington.