Retail Team Lead: Coaching, Sales & Customer Experience

T-Mobile; Richland Township (IA); On-site; USD 58,000 - 101,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Job summary

T-Mobile store leadership role seeking an experienced leader to guide a retail team toward exceptional customer service and sales outcomes. You will coach, train, and oversee store operations while maintaining standards and product knowledge to drive performance.

The position emphasizes customer experience, coaching conversations, and teamwork, with the goal of meeting sales targets and delivering efficient store operations. Equal Opportunity Employer.

Qualifications

• High School Diploma/GED (Required).
• 1 year customer service and/or sales experience, retail environment (Preferred).

Responsibilities

• Lead and develop retail team to achieve sales targets and customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures.
• Manage store operations including visual merchandising and plan-o-gram compliance.
• Monitor store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and coordinate team to meet needs.
• Stay current on products and leadership practices to serve as an expert resource.
• Other duties/projects as assigned by management.

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED

Job description

T-Mobile store leadership role seeking an experienced leader to guide a retail team toward exceptional customer service and sales outcomes. You will coach, train, and oversee store operations while maintaining standards and product knowledge to drive performance.

The position emphasizes customer experience, coaching conversations, and teamwork, with the goal of meeting sales targets and delivering efficient store operations. Equal Opportunity Employer.