Retail Team Leader: Coach, Grow & Drive Store Success

T-Mobile US Inc.; Albany (GA); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile is seeking a store leadership role to guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage operations to drive performance and customer satisfaction at the location.

Success is measured by sales targets, customer satisfaction, and efficiency. The role involves leadership development, product knowledge, and adherence to retail procedures to sustain store results.

Qualifications

• High school diploma or GED required.
• 1 year of customer service and/or sales experience in retail (preferred).

Responsibilities

• Lead and develop retail team to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.

Skills

Coaching

Leadership

Customer Service

Sales

Communication

Team Coaching

Change Agility

Change Management Coaching

Product Knowledge

Sales Performance Coaching

Talent Development

Customer Engagement

Team Development

Performance Monitoring

Engaging People

20+

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a store leadership role to guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage operations to drive performance and customer satisfaction at the location.

Success is measured by sales targets, customer satisfaction, and efficiency. The role involves leadership development, product knowledge, and adherence to retail procedures to sustain store results.