Retail Team Leader & Coach: Drive Sales & Service

T-Mobile; Mountain Iron (MN); On-site; USD 58,000 - 101,000; Full time

Job summary

T-Mobile is seeking a capable store leadership professional to guide the retail team toward outstanding customer service and sales performance. You will coach staff on both product knowledge and store procedures, ensuring a high-quality customer experience and adherence to merchandising standards.

Responsibilities include developing talent, managing operations, and balancing costs with revenue goals while remaining aligned with company values and incentives.

Qualifications

• Change Agility is required.
• Change Management Coaching is required.
• Coaching is required.
• Coaching Conversations are required.
• Communication skills are required.
• Customer Engagement is required.
• Customer Service is required.
• Engaging People is required.
• Escalation Resolution is required.
• Leadership is required.
• Performance Monitoring is required.
• Product Knowledge is required.
• Sales is required.
• Sales Performance Coaching is required.
• Talent Development is required.
• Team Coaching is required.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED

Job description

T-Mobile is seeking a capable store leadership professional to guide the retail team toward outstanding customer service and sales performance. You will coach staff on both product knowledge and store procedures, ensuring a high-quality customer experience and adherence to merchandising standards.

Responsibilities include developing talent, managing operations, and balancing costs with revenue goals while remaining aligned with company values and incentives.