Retail Team Lead & Customer Experience Coach

T-Mobile; Clinton (IA); Vor Ort; USD 58.000 - 101.000; Vollzeit

Benefits dieser Stelle

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental and family leave

Tuition assistance

Health, dental, vision insurance

Zusammenfassung

T-Mobile is seeking a store leadership role to guide the retail team in delivering customer-focused service and sales outcomes. You will coach and train staff, manage store operations, and drive performance to meet sales targets and customer satisfaction.

Responsibilities include coaching on product knowledge, visual merchandising, and efficiency, while ensuring adherence to store procedures. The role requires strong leadership and communication skills and a commitment to outstanding customer

Qualifikationen

• High School Diploma or GED required.
• 1 year of customer service and/or sales experience in a retail environment preferred.
• Legally authorized to work in the United States; at least 18 years old.

Aufgaben

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Kenntnisse

Leadership

Coaching

Coaching Conversations

Change Agility

Change Management Coaching

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile is seeking a store leadership role to guide the retail team in delivering customer-focused service and sales outcomes. You will coach and train staff, manage store operations, and drive performance to meet sales targets and customer satisfaction.

Responsibilities include coaching on product knowledge, visual merchandising, and efficiency, while ensuring adherence to store procedures. The role requires strong leadership and communication skills and a commitment to outstanding customer