Retail Team Lead & Customer Experience Coach

T-Mobile; New Hampshire; On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Disability insurance

Life insurance

Transit programs

Discounts

Job summary

T-Mobile is seeking a Store Leadership professional to guide the retail team in delivering superior customer service and sales outcomes. You will coach, train, and manage operations to meet customer needs while upholding store standards.

This role emphasizes product knowledge, leadership, and operational efficiency with a compensation package including base pay and incentives. Strong communication, coaching, and customer service skills are essential, and the position requires authorization to

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail preferred.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change agility

Change management coaching

Coaching

Coaching conversations

Communication

Customer engagement

Customer service

Engaging people

Escalation resolution

Leadership

Performance monitoring

Product knowledge

Sales

Sales performance coaching

Talent development

Team coaching

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Store Leadership professional to guide the retail team in delivering superior customer service and sales outcomes. You will coach, train, and manage operations to meet customer needs while upholding store standards.

This role emphasizes product knowledge, leadership, and operational efficiency with a compensation package including base pay and incentives. Strong communication, coaching, and customer service skills are essential, and the position requires authorization to