Guest Experience Leader — Premium Retail Sales

Uncharted; Braintree (MA); On-site; USD 21,000 - 28,000; Part time

Job summary

The Paper Store in Braintree, MA is seeking a part-time Keyholder to deliver exceptional service, meet sales goals, and maintain brand standards. You will lead by example, coach team members, manage returns, and help with opening/closing procedures to ensure a smooth shopping experience.

Ideal candidates have prior leadership in specialty retail, a flexible schedule, and the ability to lift items up to 50 lbs. This role focuses on customer satisfaction and store performance.

Qualifications

• Leadership experience in specialty retail.
• Flexible schedule including nights, weekends, and holidays.
• Ability to multi-task while assisting customers.
• Proficient in Microsoft Office and POS systems.
• Able to stand and lift up to 50 lbs.

Responsibilities

• Greet customers and deliver World Class Service using the GUEST approach.
• Meet sales goals and maintain merchandising standards.
• Handle returns and exchanges, supervise the sales floor.
• Assist with store opening/closing procedures and daily operations.
• Coach and train associates on service behaviors and tasks.
• Maintain store cleanliness and product presentation.

Skills

Leadership

Customer service

Multi-tasking

Microsoft Office

Tools

POS Systems

Job description

The Paper Store in Braintree, MA is seeking a part-time Keyholder to deliver exceptional service, meet sales goals, and maintain brand standards. You will lead by example, coach team members, manage returns, and help with opening/closing procedures to ensure a smooth shopping experience.

Ideal candidates have prior leadership in specialty retail, a flexible schedule, and the ability to lift items up to 50 lbs. This role focuses on customer satisfaction and store performance.