Retail Team Lead - Store Ops & Service

Rack Room Shoes; Spartanburg (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and ensure adherence to company policies. The role provides leadership, training, and coverage in the Store Manager’s and Assistant Manager’s absence, with emphasis on meeting sales, service, and operational goals.

The Team Lead may be full-time or part-time and collaborates with store staff to create an exceptional shopping experience, while maintaining service standards and accurate POS transactions, inventory

Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

Responsibilities

• Supervise and manage day-to-day store operations.
• Provide leadership, guidance and training to staff.
• Ensure compliance with company policies and procedures.
• Handle customer issues with urgency and satisfaction.
• Oversee POS transactions, sales, discounts and refunds.
• Manage inventory controls, price changes, markdowns, and physical inventory.
• Direct merchandising, housekeeping and promotional materials.
• Oversee scheduling and payroll-related duties.
• Support loss prevention and asset protection.
• Develop staff through training and development initiatives.

Skills

Communication skills

Managerial skills

Organizational skills

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and ensure adherence to company policies. The role provides leadership, training, and coverage in the Store Manager’s and Assistant Manager’s absence, with emphasis on meeting sales, service, and operational goals.

The Team Lead may be full-time or part-time and collaborates with store staff to create an exceptional shopping experience, while maintaining service standards and accurate POS transactions, inventory