Retail Team Lead - Store Ops & Customer Service

Rack Room Shoes; Woodburn (OR); On-site; USD 42,000 - 60,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and ensure 100% policy compliance. You will guide staff through shifts, train team members, and step in for the Store Manager as needed to meet sales and service goals.

The role emphasizes leading by example, maintaining service standards, and fostering a safe store environment while optimizing store performance and customer satisfaction.

Qualifications

• Experience managing a retail team or store floor.
• Strong communication and leadership abilities.
• Ability to supervise day-to-day store operations and drive results.

Responsibilities

• Ensure the safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience.
• Reinforce service standards and provide staff training.
• Resolve customer issues with urgency and satisfaction.
• Oversee POS transactions, discounts, returns, and loyalty processes.
• Manage inventory: receiving, pricing, markdowns, and audits.
• Direct sales floor merchandising and visual presentation to standards.
• Monitor scheduling and attendance; payroll basics and budget.

Skills

Background check

Verbal & written communication

Managerial/organizational skills

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and ensure 100% policy compliance. You will guide staff through shifts, train team members, and step in for the Store Manager as needed to meet sales and service goals.

The role emphasizes leading by example, maintaining service standards, and fostering a safe store environment while optimizing store performance and customer satisfaction.