Retail Team Lead: Store Ops & Customer Experience

Rack Room Shoes; Boaz (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

Rack Room Shoes in Boaz, AL is seeking a Team Lead to supervise day-to-day store operations and ensure 100% policy adherence. You will provide leadership, guidance and training to staff under the Store Manager and Assistant Store Manager, stepping in when they are unavailable.

The role focuses on creating an outstanding customer experience, managing POS procedures, inventory, merchandising, payroll and loss prevention while building a strong team and maintaining store standards.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational abilities.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Lead service training and guide staff to deliver a great shopping experience.
• Oversee POS transactions, discounts, refunds and policy adherence.
• Manage inventory controls, price changes and merchandising standards.
• Supervise payroll, scheduling and attendance within policy.
• Train and develop direct reports, reinforce customer service standards.
• Implement loss prevention measures and protect company assets.
• Develop understanding of everyday store operations.

Skills

Verbal and written communication

Managerial and organizational

Job description

Rack Room Shoes in Boaz, AL is seeking a Team Lead to supervise day-to-day store operations and ensure 100% policy adherence. You will provide leadership, guidance and training to staff under the Store Manager and Assistant Store Manager, stepping in when they are unavailable.

The role focuses on creating an outstanding customer experience, managing POS procedures, inventory, merchandising, payroll and loss prevention while building a strong team and maintaining store standards.