Retail Team Lead: Drive Store Ops & Customer Experience

Rack Room Shoes; Gurnee (IL); On-site; USD 33,000 - 52,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and guide staff under Store Manager direction. You will ensure compliance with company policies, deliver excellent customer service, and support sales goals across departments.

The role emphasizes leadership, training, and problem-solving in a fast-paced retail environment with a focus on operating standards, inventory control, and loss prevention to protect assets.

Qualifications

• Background check required.
• Strong verbal and written communication skills.
• Retail management experience preferred.

Responsibilities

• Supervise and manage day-to-day store operations.
• Provide leadership and training to staff.
• Oversee POS transactions, sales, refunds, and loyalty procedures.

Skills

Communication

Management

Organizational skills

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and guide staff under Store Manager direction. You will ensure compliance with company policies, deliver excellent customer service, and support sales goals across departments.

The role emphasizes leadership, training, and problem-solving in a fast-paced retail environment with a focus on operating standards, inventory control, and loss prevention to protect assets.