Store Team Lead: Operations & Customer Experience

Rack Room Shoes; Opelika (AL); On-site; USD 35,000 - 50,000; Full time

Job summary

Rack Room Shoes in Opelika, AL is seeking a Team Lead to supervise and manage daily store operations. This role provides leadership, guidance, and training to staff, ensuring compliance with company policies. The Team Lead will enhance customer experience and manage various operational tasks, including inventory control and payroll.

Candidates must have effective communication skills and demonstrated managerial capabilities. An approved background check is necessary.

Qualifications

• An approved background check is required.
• Strong leadership and training capabilities.
• Ability to manage customer issues effectively.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Maintain an excellent customer shopping experience.
• Oversee POS terminal transactions and inventory control.
• Manage sales floor merchandising and visual presentation.
• Control payroll and adhere to scheduling policies.
• Train and develop direct reports following company standards.
• Ensure loss prevention and asset protection.

Skills

Effective verbal and written communication skills

Managerial and organizational skills

Job description

Rack Room Shoes in Opelika, AL is seeking a Team Lead to supervise and manage daily store operations. This role provides leadership, guidance, and training to staff, ensuring compliance with company policies. The Team Lead will enhance customer experience and manage various operational tasks, including inventory control and payroll.

Candidates must have effective communication skills and demonstrated managerial capabilities. An approved background check is necessary.