Retail Team Lead: Store Operations & Service

Rack Room Shoes; Folsom (CA); On-site; USD 26,000 - 36,000; Full time

Job summary

Rack Room Shoes in California seeks a Team Lead to supervise daily store operations, ensuring adherence to company policies. The role provides leadership and training to staff under direction of Store Manager and Assistant Manager, stepping in when they are unavailable.

The Team Lead strives to meet sales and service goals, maintain a safe shopping environment, and manage responsibilities from POS to merchandising and payroll.

Qualifications

• An approved background check.
• Strong verbal and written communication skills.
• Proven managerial and organizational abilities.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Provide service training and leadership to staff; maintain excellent customer experience.
• Handle POS transactions per policy; manage sales, discounts, refunds and loyalty processes.
• Oversee inventory control including pricing changes and physical inventory.
• Maintain merchandising and visual presentation per company standards.
• Payroll control: scheduling and attendance compliance.
• Develop staff through training tools and reinforce service standards.
• Loss prevention and asset protection adherence.
• Build understanding of day-to-day store operations and improvements.

Skills

Leadership

Communication

Management

Job description

Rack Room Shoes in California seeks a Team Lead to supervise daily store operations, ensuring adherence to company policies. The role provides leadership and training to staff under direction of Store Manager and Assistant Manager, stepping in when they are unavailable.

The Team Lead strives to meet sales and service goals, maintain a safe shopping environment, and manage responsibilities from POS to merchandising and payroll.