Retail Team Lead - Service, Sales & Store Ops

Rack Room Shoes; Georgetown (TX); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations, providing leadership to staff under direction from Store Manager. The role emphasizes ensuring compliance with company policies, achieving sales and service goals, and maintaining operational standards in the absence of management.

Responsibilities include training, handling customer issues, POS procedures, inventory control, merchandising, scheduling, and loss prevention to safeguard assets.

Qualifications

• Background check approved
• Effective verbal and written communication
• Managerial and organizational skills

Responsibilities

• Oversee day-to-day store operations in absence of managers
• Lead customer service and staff training to meet service standards
• Handle POS transactions, discounts, refunds and loyalty per policy
• Manage inventory control, pricing changes and merchandise presentation
• Assist with scheduling and payroll compliance
• Support loss prevention and safeguarding store assets

Skills

Background check approved

Verbal & written communication

Managerial & organizational skills

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations, providing leadership to staff under direction from Store Manager. The role emphasizes ensuring compliance with company policies, achieving sales and service goals, and maintaining operational standards in the absence of management.

Responsibilities include training, handling customer issues, POS procedures, inventory control, merchandising, scheduling, and loss prevention to safeguard assets.