Store Team Lead: People, Operations & Service

Rack Room Shoes; Birmingham (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Rack Room Shoes seeks a Team Lead to supervise daily store operations and ensure policy compliance, supporting the Store Manager and Assistant Store Manager. The role emphasizes leadership, training, and accountability in achieving sales and service objectives.

The Team Lead will guide staff, manage customer issues with urgency, and maintain inventory, merchandising, and loss prevention standards while upholding company policies.

Qualifications

• Approved background check is required.
• Effective verbal and written communication skills are essential.
• Strong managerial and organizational abilities are expected.

Responsibilities

• Supervise day-to-day store operations and ensure policy compliance.
• Provide leadership, guidance, and training to staff; assist Store Manager as needed.
• Handle customer issues with urgency and maintain excellent shopping experience.
• Oversee POS transactions, sales, discounts, and refunds per policy.
• Manage inventory control, pricing, shipping/receiving, and periodic counts.
• Lead merchandising, housekeeping, and promotional signage to standards.
• Assist with scheduling, payroll, and attendance within policy.

Skills

Approved background check

Verbal and written communication

Managerial and organizational skills

Job description

Rack Room Shoes seeks a Team Lead to supervise daily store operations and ensure policy compliance, supporting the Store Manager and Assistant Store Manager. The role emphasizes leadership, training, and accountability in achieving sales and service objectives.

The Team Lead will guide staff, manage customer issues with urgency, and maintain inventory, merchandising, and loss prevention standards while upholding company policies.