Retail Team Lead: Lead, Train & Optimize Store Ops

Rack Room Shoes; Alexander City (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and ensure adherence to company policies. You will provide leadership and training to staff under the Store Manager and Assistant Store Manager and step in during their absence to maintain continuity of service and store performance.

The role emphasizes delivering a superior shopping experience, meeting sales and service objectives, and maintaining accurate POS operations, inventory controls, and merchandising standards.

Qualifications

• An approved background check required.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Supervise day-to-day store operations and ensure policy compliance.
• Lead and train staff; assist Store Manager and Assistant Store Manager.
• Handle customer issues with urgency and satisfaction.
• Oversee POS transactions, discounts, refunds, loyalty, and opening/closing procedures.
• Manage inventory controls including receiving, pricing, markdowns, and physical counts.
• Maintain merchandising standards and visual presentation; execute promotions.

Skills

Background check approved

Verbal and written communication

Managerial and organizational skills

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and ensure adherence to company policies. You will provide leadership and training to staff under the Store Manager and Assistant Store Manager and step in during their absence to maintain continuity of service and store performance.

The role emphasizes delivering a superior shopping experience, meeting sales and service objectives, and maintaining accurate POS operations, inventory controls, and merchandising standards.