Retail Team Lead: Coach, Sell, Delight Customers

T-Mobile US Inc.; Brodheadsville (PA); In loco; USD 43.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision insurance

401(k)

Employee stock grants

Descrizione del lavoro

T-Mobile USA, Inc. is seeking store leadership to coach and guide the retail team in delivering exceptional customer service and sales results. The role focuses on coaching, training, and operational management to meet customer needs and drive performance.

Responsibilities include ensuring store standards, product knowledge, and adherence to procedures, with success measured by sales targets, customer satisfaction, and efficiency. Strong communication and leadership skills are essential.

Competenze

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment (Preferred)

Mansioni

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Conoscenze

Leadership

Coaching

Customer Service

Communication

Sales

Team Coaching

Change Agility

Change Management

Coaching Conversations

Customer Engagement

Product Knowledge

Sales Performance Coaching

Talent Development

Formazione

High School Diploma/GED

Descrizione del lavoro

T-Mobile USA, Inc. is seeking store leadership to coach and guide the retail team in delivering exceptional customer service and sales results. The role focuses on coaching, training, and operational management to meet customer needs and drive performance.

Responsibilities include ensuring store standards, product knowledge, and adherence to procedures, with success measured by sales targets, customer satisfaction, and efficiency. Strong communication and leadership skills are essential.