Retail Team Lead: Customer Experience & Ops Coach

Rack Room Shoes; Williamsburg (IA); On-site; USD 18,000 - 25,000; Full time

Job summary

Rack Room Shoes seeks a Team Lead to supervise daily store operations and guarantee adherence to company policies. You will guide staff, provide leadership, and stand in for store leadership as needed to ensure smooth operations and strong customer service. This role may be full- or part-time.

As a Team Lead, you will help meet sales and service targets, manage merchandising, and uphold loss prevention practices while delivering an excellent shopping experience for customers.

Qualifications

• Background check required.
• Effective verbal and written communication skills.
• Managerial and organizational abilities.

Responsibilities

• Supervise daily store operations and ensure policy compliance.
• Provide leadership and training to staff via Store Manager/Assistant Manager guidance.
• Step in for Store Manager/Assistant Manager when absent and oversee all operations.
• Maintain high standards of customer service and sales performance.
• Manage POS transactions, loyalty, discounts, and refunds per policy.

Skills

Verbal communication

Written communication

People management

Organizational skills

Job description

Rack Room Shoes seeks a Team Lead to supervise daily store operations and guarantee adherence to company policies. You will guide staff, provide leadership, and stand in for store leadership as needed to ensure smooth operations and strong customer service. This role may be full- or part-time.

As a Team Lead, you will help meet sales and service targets, manage merchandising, and uphold loss prevention practices while delivering an excellent shopping experience for customers.