Retail Team Lead — Operations & Customer Experience

Rack Room Shoes; Austin (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

Rack Room Shoes in Austin, TX is seeking a Team Lead to supervise day-to-day store operations. The role provides leadership and training to staff, ensuring compliance with company policies and driving sales, service, and operations excellence.

In the absence of managers, the Team Lead assumes full responsibility for store performance in a full- or part-time capacity. The position focuses on maintaining exceptional customer service, managing POS transactions, inventory control, merchandising,

Qualifications

• Strong verbal and written communication skills.
• Proven ability to lead and train staff.
• Experience delivering excellent customer service in a retail environment.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience and service standards.
• Supervise POS transactions, loyalty, discounts, refunds, and closing procedures.
• Oversee inventory control, pricing changes, and merchandising standards.
• Assist with scheduling, payroll compliance, and staff training.

Skills

Customer service

Leadership

Communication skills

Store operations

Job description

Rack Room Shoes in Austin, TX is seeking a Team Lead to supervise day-to-day store operations. The role provides leadership and training to staff, ensuring compliance with company policies and driving sales, service, and operations excellence.

In the absence of managers, the Team Lead assumes full responsibility for store performance in a full- or part-time capacity. The position focuses on maintaining exceptional customer service, managing POS transactions, inventory control, merchandising,