Store Team Lead — Operations & Customer Experience

Rack Room Shoes; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Rack Room Shoes in Austin, TX seeks a Team Lead to supervise daily store operations and drive top-line performance. You will mentor staff, ensure policy compliance, and resolve customer issues while maintaining a safe, welcoming shopping environment.

The role can be full- or part-time and reports to Store Management, with responsibilities across POS, inventory, merchandising, payroll, and loss prevention.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience.
• Provide service training and leadership to staff.
• Handle POS transactions in accordance with policy.
• Manage inventory, shipping/receiving and pricing changes.
• Oversee merchandising, displays and housekeeping.
• Oversee payroll budgeting, scheduling and attendance.
• Train and develop direct reports with policy adherence.
• Support loss prevention and asset protection.

Skills

Verbal communication

Written communication

Leadership

Organization

Job description

Rack Room Shoes in Austin, TX seeks a Team Lead to supervise daily store operations and drive top-line performance. You will mentor staff, ensure policy compliance, and resolve customer issues while maintaining a safe, welcoming shopping environment.

The role can be full- or part-time and reports to Store Management, with responsibilities across POS, inventory, merchandising, payroll, and loss prevention.