Store Team Lead — Operations & Customer Experience

Rack Room Shoes; San Marcos (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes in San Marcos, Texas is seeking a Team Lead to supervise daily store operations and provide guidance to staff under the Store Manager. The role focuses on delivering excellent customer service, training associates, and ensuring compliance with company policies while meeting sales and operational goals.

This is a full-time on-site position requiring strong leadership and organizational skills.

Qualifications

• Experience supervising retail staff.
• Strong communication and people skills.
• Ability to train and develop teams.

Responsibilities

• Oversee day-to-day store operations.
• Train and lead staff to deliver excellent service.
• Ensure adherence to company policies and procedures.
• Handle customer concerns with urgency and care.
• Assist with inventory, merchandising and POS operations.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Job description

Rack Room Shoes in San Marcos, Texas is seeking a Team Lead to supervise daily store operations and provide guidance to staff under the Store Manager. The role focuses on delivering excellent customer service, training associates, and ensuring compliance with company policies while meeting sales and operational goals.

This is a full-time on-site position requiring strong leadership and organizational skills.