Retail Team Lead - Game Day & Fan Experience

Fanatics Inc; Baltimore (MD); On-site; USD 19,286 - 33,062; Full time

Job summary

Fanatics Inc. seeks a Retail Supervisor for the Baltimore Orioles Team Store to coach a part-time team and deliver exceptional fan experiences during games and events. You will oversee daily operations, drive sales, manage stock, and partner with leadership to set targets.

Proficiency with POS and retail systems is required; flexibility to work nights, weekends, and extended hours is essential. Demonstrated leadership, customer focus, and the ability to collaborate across teams will help you

Qualifications

• 2+ years of retail, customer service, or hospitality experience
• Prior leadership or supervisory experience
• Professional demeanor
• Ability to coach teams and work with management
• Flexible schedule including nights, weekends

Responsibilities

• Drive sales through daily operations
• Lead front-line store team and provide training
• Use Fanatics systems (POS, OpSuite, My Playbook, Service Now, OKTA)
• Operate as Manager on Duty
• Collaborate cross-functionally to deliver fan experiences

Skills

Leadership

Retail or customer service

Team coaching

Communication

Problem solving

Education

Bachelor's degree or equivalent

Tools

POS systems

Inventory systems

Scheduling systems

Job description

Fanatics Inc. seeks a Retail Supervisor for the Baltimore Orioles Team Store to coach a part-time team and deliver exceptional fan experiences during games and events. You will oversee daily operations, drive sales, manage stock, and partner with leadership to set targets.

Proficiency with POS and retail systems is required; flexibility to work nights, weekends, and extended hours is essential. Demonstrated leadership, customer focus, and the ability to collaborate across teams will help you