Retail Lead — Fan Experience & Game Day Ops

Fanatics; Clemson (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Lead to drive sales and ensure exceptional fan experiences across home game shifts, pre-game, in-game, and post-game operations. You will leverage data, automation, and AI-enabled insights to optimize back-of-house and frontline activities.

Role requires strong leadership, the ability to train and coach Retail Associates, and collaboration with leadership to meet revenue targets and fan satisfaction.

Qualifications

• Must be at least 18 years of age.

Responsibilities

• Drive sales through consistent execution of daily operations.

Skills

Retail operations

Customer service

Team leadership

Communication

Attendance

Education

High school diploma

Equivalent experience

Tools

OPSuite5.0

POS systems

CAYAN

Job description

Fanatics Commerce is seeking a Retail Lead to drive sales and ensure exceptional fan experiences across home game shifts, pre-game, in-game, and post-game operations. You will leverage data, automation, and AI-enabled insights to optimize back-of-house and frontline activities.

Role requires strong leadership, the ability to train and coach Retail Associates, and collaboration with leadership to meet revenue targets and fan satisfaction.